HOME / VERICO SUPPORT
WELCOME TO VERICO SUPPORT
Please open a support case if you have any questions related to our services and products, and a VERICO Support person will be back to you within 2 business days. We are here to help!
VERICO LOGO PACKAGE
Download the logo package to get the print-ready vector logo files.
*By downloading the VERICO logo package, you agree to follow our logo guideline book.
Broker in a Box (formerly BrokerBase+) QUESTIONS
Please email sales@axiominnovations.com for any questions or issues related to Broker in a Box (formerly BrokerBase+). VERICO Support team will redirect you to the Broker in a Box team for any support requests that are related to Broker in a Box.
Broker in a Box / BrokerBase+ account requests are no longer possible through BrokerBase. Existing Broker in a Box users can still log in through BrokerBase, or can access Broker in a Box directly at https://login.scarlettnetwork.com/. Contact sales@axiominnovations.com for account requests or for any questions.
VERICO Intranet / Academy
Sign into BrokerBase to access VERICO Intranet & VERICO Academy.
CREATE A SUPPORT CASE
Tips for Fastest Resolution
To help get your issue resolved quicker, here are some tips that may help us troubleshoot your issue or answer your questions.
- Sometimes, you can help narrow down the issue by trying variations to narrow down the issue. For example, you could:
- try again using another computer, another account, or another web browser
- enter different data, upload a different photo (or no photo) and try again
- Provide any details to the issue in the case comments that may be relevant and useful to us. Some examples are:
- Error messages
- What you specifically pressed, or entered in the field when the issue happened
- Samples of files that aren’t doing what you want
- What web browser you’re using
- Attaching the image, PDF or file you’re having trouble with
- URL’s of the website
- What your account’s email is
- Screenshots
- If there are general issues that we’re already aware of and working on, there will be a notification in BrokerBase, and/or near the top of this support page. Check there first to see if your issues needs to be reported.
- Generally, for cases where the issue is essentially reported as “X isn’t working” or “I can’t do X”, it isn’t enough information to work off of. We’ll have to ask for more details, which means the process will take longer.
- If you haven’t received a reply to your support request within 2 business days, check your junk/spam folder. It is extremely rare that support replies have taken longer than two business days, and most replies are sent the same or next day. If you don’t see a reply, you’ve most likely been sent one, but your email has flagged it as spam. In that event, we recommend you add support@verico.ca as a safe sender.
